John varvatos gray suede - Gem。Feedback We take our reputation seriously, we buy and sell online, so we understand the value of trust. If you are unsatisfied with your order, please contact us and we will work with you to resolve it to your satisfaction. SHIPPING POLICY * Orders are shipped within the handling time indicated in the listing using the shipment method selected in the checkout process. * Most of the time our products ship sooner than advertised, but the tracking number of your purchase will be uploaded to eBay as soon as the warehouse emails us the shipment details. * The dates indicated for both shipping and delivery are in business days, which do not include weekends or holidays. RETURNS POLICY * We accept returns for up to 30 days after you have received your purchase. * All returns must be in the original condition including tags and packaging. * To initiate a return, simply open a return request through eBay by selecting from the drop-down menu next to your order on the Purchase History page. * We will provide you with an RMA # and the address to mail the return to once the return request is opened. * If you purchase the return label through eBay, we will automatically be notified of the tracking number. * However, if you ship it yourself, please add the tracking number to the return portal. * Returns are processed within 2 business days of receipt. * Refunds will be processed to your original payment method.